Transparent and fair refund policies for all wigope services and transactions.
At wigope, we are committed to providing transparent and fair refund policies for all our services. This policy outlines the terms and conditions under which refunds may be processed for our payment gateway services, transaction fees, and other related charges.
This policy is effective from the date of publication and applies to all wigope services and customers.
Full refund issued within 24 hours for transactions failed due to technical errors on our platform.
Refunds processed by merchants through their dashboard according to their business policies.
Customer-initiated disputes through their bank that result in transaction reversal.
Immediate investigation and refund for genuinely unauthorized or fraudulent transactions.
Submit refund request through merchant dashboard or contact customer support with transaction details.
We verify the transaction details, refund eligibility, and check compliance with policy terms.
Approved refunds are processed through the original payment method used for the transaction.
Funds are credited back to customer's account. Timeline depends on the bank's processing time.
Software licenses, API credits, and digital products that have been accessed or downloaded.
Reason: Instant delivery and consumptionPayment processing fees for successfully completed transactions.
Reason: Service already providedBank charges, currency conversion fees, and other third-party costs.
Reason: External provider chargesFees imposed due to policy violations, chargebacks, or account restrictions.
Reason: Compliance violationsNote: Actual credit time may vary depending on the customer's bank processing time.
Call our support team:
If you disagree with our refund decision, you may escalate the matter through our dispute resolution process:
Request a review by our senior management team within 30 days of the initial decision.
If unresolved, we may suggest mediation through an independent third party.
As a last resort, you may pursue legal action in accordance with applicable laws.
Our dedicated support team is here to help you with any refund-related queries.
We reserve the right to modify these Privacy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our Services after such changes constitutes acceptance of the modified Terms.
These Terms of Service were last updated on 02 January 2026
